Developing High-Performance Teams & Cultures

Duane Lisowski

Strategic Advisor, Healthcare Executive, and Professional Coach

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About Duane

Duane Lisowski is an innovator and thought leader with over 25 years of experience serving a transformative role in the business of healthcare. Duane's achievements in sustainable growth, efficiency, and strategic guidance are rooted in his ability to guide leaders to construct agile, inventive, and meaningful operational ecosystems within a company. During his career serving world-renowned healthcare organizations, Duane's ability to combine the art of strategic inquiry with operational excellence is a credit to his methodology for success.

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Advising

In the ever-evolving landscape of healthcare, leaders and teams often find themselves facing uncharted waters, where uncertainty prevails, and change is a constant. Acknowledging that venturing into the unknown can be a daunting experience, Duane is on a mission to be your steadfast and experienced healthcare advisor, providing unwavering support as you navigate through the unique challenges and opportunities that lie ahead.

  • Whether you're taking on a pivotal role, restructuring healthcare teams, or navigating the integration of healthcare entities, Duane specializes in providing expert guidance tailored to the intricacies of the healthcare sector. From compliance to patient care, we understand the nuances that healthcare leaders face.

  • Healthcare executives tasked with leading organizations through uncertain times understand the value of having a reliable compass. When the future is unclear, and healthcare policies are in flux, Duane's experience is here to help you identify the aspects of great healthcare leadership that remain unchanged – serving as an anchor point and guidepost as you navigate through times of low visibility.

  • Duane believes in forging lasting partnerships with healthcare leaders and teams, offering a trusted hand to guide you through uncharted healthcare territory. His commitment is to provide not just advice but a collaborative healthcare journey where your success in improving patient outcomes is our shared goal.

  • In times of healthcare volatility, opportunities often hide within the challenges. Duane brings a keen understanding of the healthcare landscape, helping you identify and capitalize on opportunities that may be obscured by uncertainty, from technological advancements to innovative care models.

  • Change in healthcare can be unsettling, but it's in these moments that having an experienced and trusted healthcare advisor by your side becomes invaluable. Duane offers steadfast support, empowering you to make strategic decisions with confidence, even in the face of the unknown healthcare landscape.

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Revenue Cycle Management  Service Offering 

With a rich legacy of over 25 years in the healthcare industry, Duane specializes in enhancing revenue and profits for healthcare organizations through strategic process improvements and the delivery of complex solutions. His extensive experience encompasses growing professional services and customer support organizations, maximizing revenue and margins, building and motivating successful teams, driving continuous improvement in overall delivery and customer satisfaction, managing and developing new service lines, and supporting both pre-and post-sales activities.


  • Executive responsible for managing 150 partner relationships and driving $100M in annual revenue.

    Oversaw $2.75B in net collections, managed an annual budget of $130M, and handled 3100 reports.

    Operational leadership for annual billing of 10,000 physicians, overseeing twenty-four million encounters worth $4.2B in net revenue.

    Established a centralized billing and collection center, scaling it to achieve $3.0B in annual net collections.

  • P&L Management / Improvement

    Strategic Planning & Growth

    Organization Building

    Account Management

    Change Management

    Supplier / Vendor Relations

    Project / Program Delivery

    Staff Development

  • Coaching and Advising: Guide Finance and Revenue Cycle Management (RCM) leadership to become high-performing teams.

    Assessments and Opportunities for Improvement: Identify areas for improvement and develop strategies to optimize processes.

    Process Redesign: Re-engineer processes to enhance efficiency and effectiveness.

    Performance Improvement and Monitoring: Implement continuous improvement initiatives and monitor performance to ensure sustained success.

Duane's comprehensive approach ensures that healthcare organizations not only meet but exceed their financial goals, delivering exceptional value and fostering long-term growth.

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Working with duane

Coaching

Healthcare

Duane approaches coaching Healthcare Executives facing the intricate challenges of modern healthcare systems with tools and strategies that help leaders steer their organizations toward success against all odds.

Teams

Duane shares his blueprint for building resilience among corporate teams and their leaders. His Team Coaching method offers the tools necessary to build and enable teams to thrive, grow, and conquer evolving industry challenges.

Executives

Duane’s technique of strategic inquiry is a critical skill for any executive. Duane integrates this approach in his work with executives in many verticals to reveal how asking the right questions can lead to operational excellence.

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Topics

Speaking

Transformative Leadership:

Shaping & Motivating Winning Teams

Drawing from Duane's experience in leading successful teams, this topic delves into the principles of transformative leadership. It explores how to build, motivate, and sustain high-performing teams in healthcare settings.

Revolutionizing Healthcare Revenue:

Strategies for Growth & Sustainability

Highlighting Duane's success in increasing revenue for healthcare organizations, this topic explores innovative strategies for financial success and sustainability in the ever-evolving healthcare landscape.

Customer-Centric Healthcare:

Orchestrating Exceptional Experiences

Focusing on Duane's role as Chief Client Officer, this topic explores the importance of customer-centric approaches in healthcare. It delves into designing, orchestrating, and improving customer experiences to enhance overall satisfaction and loyalty.

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What People Are Saying

  • “Duane’s consulting and mentoring reflect his rigorous mind, the capacity to see patterns of competence in a person, and his thoughtful ability to help others and institutions to be their very best. I always think of him when I find clients in crisis. He helps with crisp insight, mastery of business, and kind encouragement with truthful feedback.”

    David Nygren, Ph.D, Founder Nygren Consulting, LLC. Board Member

  • “Driven by metrics and a results-oriented approach, Duane’s ability to achieve tangible outcomes while simultaneously fostering, a positive organizational culture, sets him apart. Duane is the go-to executive for those seeking impactful results coupled with a commitment to building a thriving workplace environment.”

    Ken O’Keefe, Founder BPOC Private Equity, Board Director

  • "Duane's no-nonsense, pragmatic approach, coupled with his genuine curiosity and deep understanding of people, allows him to quickly identify core issues. His innate ability to challenge the status quo makes him an indispensable asset for any leader. I highly recommend Duane for practical, effective problem-solving and a results-oriented mindset.”

    Kath Carter, Global Talent Leader Strategy and Transactions EY

  • "Duane Lisowski is an exceptional coach and advisor, demonstrating superb communication skills and a lifelong commitment to learning. With a welcoming and respectful approach, Duane combines intuition and expertise to guide individuals towards achieving their goals and realizing their dreams."

    Abby Wheat-Lusiak, Administrative Director at MiraVista Diagnostic and IPEC Coach

  • "I have known and worked on and off with Duane for over 20 years at this point. Without a doubt he is one of the people I have enjoyed working with most. He's insightful, empathetic but drives to results in a respectful yet deliberate manner. He asks amazing questions and motivates the people around him through his work ethic and personal connection with whom he works."

    David Strickler, Operating Partner at Rubicon Founders

  • "Duane joined my executive team at Hospital Physician Partners after a period of considerable growth. He greatly improved our revenue cycle function through increased morale and a culture of accountability. His people-driven philosophy along with a system of metrics resulted in an improved performance. Duane is one of the most thoughtful and strategic-minded executives I have had the pleasure of working with."

    Jeffrey Schillinger, Founder and Chief Executive Officer at DermCare Management LLC.

  • “Duane’s collaborative approach is truly unique. Marked by 25 years as a healthcare executive, his experience and insightful questioning adeptly identifies core problems. His respectful yet fearless demeanor encourages diverse perspectives and innovation, making him a valuable resource.”

    Renee DeSilva, WCAS Operating Partner / CEO, The Academy

  • "I have worked with Duane for over three years. He is an incredible coach/mentor/leader. His vast knowledge, experience, and leadership have challenged me, taught me, and held me accountable. He has the gift of leading while never leaving your side. If you are looking for someone to join you on your growth journey, Duane is who you need.”

    Staci Kucharski, Vice President City of Hope